At Hill Shore Estates (“Company,” “we,” “our,” or “us”), we value your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, or participate in our text messaging program. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information in the following ways:
- Directly from you: When you submit forms, sign up for communications, request information, or contact us. This may include your name, email address, phone number, and any details you provide.
- Automatically: Through cookies, log files, and analytics tools when you use our website. This may include your IP address, browser type, device type, and browsing activity.
- From third parties: Such as service providers who help us deliver services, including CRM platforms and messaging providers.
2. Use of Information
We use your information to:
- Provide, personalize, and improve our website and services.
- Communicate with you by email, SMS, or other channels (where consent is given).
- Analyze site usage and improve functionality.
- Comply with legal requirements and protect our rights.
3. Sharing of Information
We do not sell your personal information. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party providers who assist us in delivering our services, such as customer relationship management platforms, dialing systems, and messaging providers (including Launch Control). These providers process your data only under our instructions.
- Legal Compliance: When required to comply with law, regulation, or government requests.
- Business Protection: To protect our rights, privacy, safety, property, or that of others.
- Aggregate/De-identified Data: With third parties for research, reporting, or marketing, provided the data does not identify you personally.
4. Messaging Privacy Policy
This section explains how we collect and use information in connection with our text message marketing program (“Messaging Service”).
- We use a third-party service called Launch Control to provide the Messaging Service. Launch Control acts as our service provider and data processor.
- Information Collected: Your phone number, email address, messaging history, and any details included in your messages. Cookies may also be used to personalize your messaging experience.
- Use of Information: To deliver, analyze, maintain, and support the Messaging Service, and to personalize your experience.
- No Selling of Data: We will not sell or share personal information collected in connection with the Messaging Service for cross-context behavioral advertising or targeted advertising.
- Opt-Out: You may stop receiving commercial text messages by replying with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
- Help: You may reply HELP to receive customer care information.
- Message/Data Rates: Standard carrier rates may apply. Message frequency may vary. We may also change the short code or phone number from which messages are sent, and we will notify you if that occurs.
- Carriers: Not all devices or carriers may support delivery. We and our providers are not liable for delayed or undelivered messages.
5. Protection of Information
We use administrative, technical, and physical safeguards to protect your information. While we take reasonable measures, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Retention of Information
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Messaging Service data will be retained only as long as necessary for compliance and service delivery.
7. Your Choices
- Email/SMS Opt-Out: You may opt out of marketing emails by using the unsubscribe link in our emails, and opt out of SMS by replying STOP to our messages.
- Cookies: You may disable cookies in your browser, though some site features may not function properly.
- Access/Update Information: You may contact us to request access to or correction of your personal data.
8. Children’s Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updates.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Hill Shore Estates
Email: jay@hillshoreestates.com
Address: 1408 Scarlet Oak Loop, Winter Garden, Florida, 34787
